QGate KnowledgeBaseQGate KnowledgeBase RSS 2.0 Feedhttp://knowledge.qgate.co.uk/knowledge@qgate.co.ukFri, 09 May 2008 16:19:18 GMT20QGate KnowledgeBaseTAPI Device does not show up using Cisco CallManager TSP v3.3http://knowledge.qgate.co.uk/article.aspx?id=10197<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>When installing the Cisco TAPI Service Provider (TSP) for Cisco Call Manager 3.3, there is a known issue of the TAPI device not showing in the intelli-CTi TAPI device list.A possible workaround is to install the Cisco IP SoftPhone application, which also requires the TSP to be present. During the installation of the IP SoftPhone, potentially any missing files that were not installed during the TSP installation are deployed.</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;text-align:right;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;Fri, 02 May 2008 14:31:00 GMTKnowledgeBase Adminintelli-CTi Compatibility Guidehttp://knowledge.qgate.co.uk/article.aspx?id=10201<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>The Known Compatibility List below shows those telephony systems that have been tested with intelli-CTi and have been proved to function correctly, either in a test scenario or a real-world customer environment.In this context, “function correctly” means that the telephony system works with intelli-CTi within the limitations imposed by both the telephony system itself (or the protocol it uses, i.e. TAPI or TSAPI / CSTA) and intelli-CTi. Not all functionality of a given telephony system is supp</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";&nbsp;&nbsp;panose-1:2 15 7 4 3 5 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bTue, 29 Apr 2008 18:42:00 GMTKnowledgeBase Adminintelli-CTi Integration with Cisco Unified Communications Manager/Call Manager Telephone Systemshttp://knowledge.qgate.co.uk/article.aspx?id=10198<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>intelli-CTi supports all Cisco Unified Communications Manager/CallManager telephone systems.intelli-CTi integration with Cisco Unified Communications Manager/CallManager telephone systems is supported by the following protocol:At the time of writing, it is not known whether the Cisco TSP is supported in a Citrix/Terminal Services environment.This document contains an example of the installation process for Cisco CallManager version 3.3. For further information relating to this version of t</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;Tue, 29 Apr 2008 13:27:00 GMTKnowledgeBase Adminintelli-CTi Integration with Toshiba Strata Telephone Systems using OAISYS Net Phonehttp://knowledge.qgate.co.uk/article.aspx?id=10200<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>intelli-CTi supports Toshiba Strata telephone systems by using the OAISYS Net Phone.intelli-CTi integration with Toshiba Strata telephone systems is supported by the following protocol:intelli-CTi is using the TSP (TAPI Service Provider) supplied by the Net Phone application, so the first step is to install Net Phone according to the manufacturer’s instructions.Once Net Phone is installed, you can configure the TSP as follows:</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;text-align:right;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.Tue, 29 Apr 2008 13:24:00 GMTKnowledgeBase Adminintelli-CTi with Mitel SX2000 Telephone Systemshttp://knowledge.qgate.co.uk/article.aspx?id=10199<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>intelli-CTi supports all Mitel SX2000 telephone systems.intelli-CTi integration with Mitel SX2000 telephone systems is supported by the following protocol:For intelli-CTi to be able to communicate with a Mitel SX2000 telephone system, you will need the following:Ensure that each workstation the will run intelli-CTi can communicate across the network to the Application Services Unit.The Mitel TAPI TSP should be installed on each workstation that will use intelli-CTi. The Mitel TAPI TSP is</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;Tue, 29 Apr 2008 13:24:00 GMTKnowledgeBase AdminDatabase user permissions required to use Paribushttp://knowledge.qgate.co.uk/article.aspx?id=10190<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>Describes the database permissions and server roles needed to log in to and/or create a Paribus Control Database without using the 'sa' account. </title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";&nbsp;&nbsp;panose-1:2 15 7 4 3 5 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;text-align:right;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:normal;&nbsp;&nbsp;font-style:italic;}h6&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:18.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:9.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:wiMon, 14 Apr 2008 13:12:00 GMTKnowledgeBase AdminParibus login problem with SQL Server 2005http://knowledge.qgate.co.uk/article.aspx?id=10192<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>There was an issue when logging into Paribus using SQL Server 2005 for the Control Database, which has been resolved in Paribus version 1.3.3. This article provides a work-around that can be used for those on versions prior to 1.3.3. </title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";&nbsp;&nbsp;panose-1:2 15 7 4 3 5 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;text-align:right;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:normal;&nbsp;&nbsp;font-style:italic;}h6&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:18.0pt;&nbsp;&nbsp;margin-lMon, 14 Apr 2008 13:08:00 GMTKnowledgeBase AdminResolve Broken PowerEntry Custom Events in PE v6.2http://knowledge.qgate.co.uk/article.aspx?id=10188<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>In PowerEntry version 6.2.5 the PowerEntry Framework was updated to extend the custom event handlers to accommodate addition parameters being passed into the custom events.As a result this change had the unfortunate affect of breaking one of the standard custom events.And although this negative affect was foreseen it was considered necessary for the greater good of the product moving forward.We greatly apologise for the inconvenience this change has caused.Signature of the Is</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Courier;&nbsp;&nbsp;panose-1:2 7 4 9 2 2 5 2 4 4;}@font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-rigTue, 26 Feb 2008 12:10:00 GMTKnowledgeBase AdminHow to resolve duplicate PowerEntry/intelliSearch Menushttp://knowledge.qgate.co.uk/article.aspx?id=10187<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>As can sometimes happen, the PowerEntry and/or intelliSearch menu items can appear in isolation to the rest of the SalesLogix standard menus and thus duplicating the main SalesLogix menu structure.This issue occurs as a result of the SalesLogix Menu items load sequence. The SalesLogix standard menu set is defined within the System:Standard Menus plug-in, which should ordinarily reside as the first menu plug-in in the menu load sequence.</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;text-align:right;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;foTue, 26 Feb 2008 11:27:00 GMTKnowledgeBase AdminHow to use the intelli-CAT test harness for intelli-CTihttp://knowledge.qgate.co.uk/article.aspx?id=10174<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>To monitor the behaviour of your phone system and understand what data it passes to intelli-CTi, use QGate's intelli-CAT test harness. </title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";&nbsp;&nbsp;panose-1:2 15 7 4 3 5 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;text-align:right;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:normal;&nbsp;&nbsp;font-style:italic;}h6&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:18.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:9.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;Mon, 10 Dec 2007 11:08:00 GMTKnowledgeBase Adminintelli-CTi issue running with Sage CRM v6 service pack ’e’ - Workaround.http://knowledge.qgate.co.uk/article.aspx?id=10175<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>Sage CRM version 6 (service pack 'e') running with intelli-CTi causes a serious error resulting in Microsoft Internet Explorer automatically closing down.To resolve this issue it is suggested to re-instate the Sage CRM CTI Cab file from a previous build of Sage CRM.</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";&nbsp;&nbsp;panose-1:2 15 7 4 3 5 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;text-align:right;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:normal;&nbsp;&nbsp;font-style:italic;}h6&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;Mon, 10 Dec 2007 10:45:00 GMTKnowledgeBase AdminMissing PowerEntry on edit menuhttp://knowledge.qgate.co.uk/article.aspx?id=10172<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>We were asked the following question from one of our customers “For at least a few of our users the powerentry functions are not showing up on their menus (“Edit Account (PowerEntry)”, “Edit Contact (PowerEntry), and “PowerEntry Settings...”), despite them being enabled against the user.This seems to be a user based problem as I can log in as myself on a machine and receive no problems, but when logging in as one of the offending users (on the same machine) these options do not display.”</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;Fri, 23 Nov 2007 11:04:00 GMTKnowledgeBase AdminSetting up a SalesLogix Test Environmenthttp://knowledge.qgate.co.uk/article.aspx?id=10171<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>Setting up a SalesLogix Test Environment1) Add a SQL user called sysdba to your SQL server installation if one doesn’t already exist (See the SalesLogix Implementation Guide for details)2) Take a backup of the Live SalesLogix database and restore it to a new database on your SQL ServerNote: If a Sync Server license is installed on the production database, make changes to the test database before logging on with any SalesLogix product (Client, Administrator, Architect, or Sync Server)3) Onc</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;Fri, 23 Nov 2007 11:03:00 GMTKnowledgeBase AdminUsing intelli-CTi with Sage CRM (MME) version 5.8http://knowledge.qgate.co.uk/article.aspx?id=10108<B>Abstract:</B> <P style="MARGIN-TOP: 12pt; MARGIN-BOTTOM: 12pt" align=left><SPAN style="FONT-SIZE: 14pt; COLOR: #978fb5; FONT-FAMILY: 'Arial'"><B>Using intelli-CTi with Sage CRM (MME) version 5.8</B></SPAN></P><P style="MARGIN-TOP: 6pt; MARGIN-BOTTOM: 6pt; MARGIN-LEFT: 99pt" align=left><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial'">This article outlines the necessary steps required to integrate QGate’s telephony integration product intelli-CTi, with Sage CRM (MME) version 5.8.</SPAN></P><P style="MARGIN-TOP: 6pt; MARGIN-BOTTOM: 6pt; MARGIN-LEFT: 99pt" align=left><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial'"><B>Note</B></SPAN><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial'">: intelli-CTi is now fully integrated into Sage CRM version 6.0, so you do not need to perform the tasks outlined in this article if using version 6 or above.</SPAN></P><P style="MARGIN-TOP: 18pt; MARGIN-BOTTOM: 12pt" align=left><SPAN style="FONT-SIZE: 12pt; COLOR: #000000; FONT-FAMILY: 'Arial'"><B>Overview</B></SPAN></P><P style="MARGIN-TOP: 6pt; MARGIN-BOTTOM: 6pt; MARGIN-LEFT: 99pt" align=left><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial'">Sage CRM (version 5.8) provides support for telephony integration for both the creation of outbound calls and the receiving of inbound calls (screen-popping).</SPAN></P><P style="MARGIN-TOP: 6pt; MARGIN-BOTTOM: 6pt; MARGIN-LEFT: 99pt" align=left><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial'">The inherent integration provided by version 5.8 of Sage CRM relies upon support for TAPI devices installed on your local machine.</SPAN></P><P style="MARGIN-TOP: 6pt; MARGIN-BOTTOM: 6pt; MARGIN-LEFT: 99pt" align=left><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial'">In this article we will illustrate how this support can be switched to use the telephony support of QGate’s intelli-CTi product.</SPAN></P><P style="MARGIN-TOP: 18pt; MARGIN-BOTTOM: 12pt" align=left><SPAN style="FONT-SIZE: 12pt; COLOR: #000000; FONT-FAMILY: 'Arial'"><B>What You Will NThu, 28 Jun 2007 16:51:00 GMTKnowledgeBase Adminintelli-CTi Integration with Panasonic Telephone Systemshttp://knowledge.qgate.co.uk/article.aspx?id=10162<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>intelli-CTi Integration with Panasonic Telephone SystemsSupported Telephone Systems/Protocolsintelli-CTi supports all Panasonic KX-TDA telephone systems. For support for other Panasonic telephone systems, please contact QGate Software.intelli-CTi integration with Panasonic KX-TDA telephone systems is supported by the following components/protocols:- Microsoft TAPI Server Component.- Microsoft TAPI Protocol, via the Panasonic TAPI Service Provider (TSP).Support for Citrix/Terminal Services</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;Thu, 28 Jun 2007 16:47:00 GMTKnowledgeBase Adminintelli-CTi Integration with Avaya Definity Telephone Systems using the Avaya CT Serverhttp://knowledge.qgate.co.uk/article.aspx?id=10166<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>intelli-CTi Integration with Avaya Definity Telephone Systems using the Avaya CT ServerSupported Telephone Systems/Protocolsintelli-CTi supports all variants of the Avaya Definity platform through the use of the Avaya CT Server and the TSAPI telephony interface.Support for Citrix/Terminal ServicesAt the time of writing it is not know whether the Avaya CT client components are supported in a Citrix/Terminal Services environment. OverviewWhen using an Avaya Definity telephone system and an </title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:Verdana;&nbsp;&nbsp;panose-1:2 11 6 4 3 5 4 4 2 4;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:Wed, 20 Jun 2007 12:43:00 GMTKnowledgeBase Adminintelli-CTi Integration with Nortel Business Communications Manager (BCM) Telephone Systemshttp://knowledge.qgate.co.uk/article.aspx?id=10165<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>intelli-CTi Integration with Nortel Business Communications Manager (BCM) Telephone SystemsSupported Telephone Systems/Protocolsintelli-CTi supports a limited set of functions on all Nortel BCM telephone systems (See below).intelli-CTi integration with Nortel BCM telephone systems is supported by the following protocol:Microsoft TAPI, via the BCM TAPI Service Provider (TSP).Support for Citrix/Terminal ServicesAt the time of writing it is not known whether the Nortel BCM TSP is supported in</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;Wed, 20 Jun 2007 10:54:00 GMTKnowledgeBase Adminintelli-CTi Integration with Mitel 3300 Telephone Systemshttp://knowledge.qgate.co.uk/article.aspx?id=10163<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>intelli-CTi Integration with Mitel 3300 Telephone SystemsSupported Telephone Systems/Protocolsintelli-CTi supports all Mitel 3300 telephone systems.intelli-CTi integration with Mitel 3300 telephone systems is supported by the following protocol:Microsoft TAPI, via the Mitel TAPI Service Provider (TSP).Support for Citrix/Terminal ServicesAt the time of writing, it is not known whether the Mitel TSP is supported in a Citrix/Terminal Services environment.Installation RequirementsTo integrat</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;Wed, 20 Jun 2007 10:45:00 GMTKnowledgeBase Adminintelli-CTi Integration with Swyx Telephone Systemshttp://knowledge.qgate.co.uk/article.aspx?id=10164<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>intelli-CTi Integration with Swyx Telephone SystemsSupported Telephone Systems/Protocolsintelli-CTi supports all Swyx version 6 telephone systems.intelli-CTi integration with Swyx telephone systems is supported by the following protocol:Microsoft TAPI, via the Swyx TAPI Service Provider (TSP).Support for Citrix/Terminal ServicesAt the time of writing, intelli-CTi integration with Swyx telephone systems is believed to be supported in a Citrix/Terminal Services environment. The configuration</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;Wed, 20 Jun 2007 10:39:00 GMTKnowledgeBase AdminInstalling intelli-CTi for Avaya IP Office in a Citrix/Terminal Services environmenthttp://knowledge.qgate.co.uk/article.aspx?id=10149<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>Installing intelli-CTi for Avaya IP Office in a Citrix/Terminal Services EnvironmentHardware/Software Requirements:Avaya IPOffice phone systemAvaya IPOffice TSP software: tspi2w.tsp (Tested with version 1.0.0.25)Avaya CTi Link Pro License Key (Purchased from Telephone supplier)Server running Win2000 Server, WinXP Server or Win2003 Server (Must be Server edition) + Administrator passwordAvaya IP Office Manager software (Used to administer your IP Office system)Administrator password for IP</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;Wed, 20 Jun 2007 10:38:00 GMTKnowledgeBase Adminintelli-CTi Integration with Avaya IP Office Telephone Systemshttp://knowledge.qgate.co.uk/article.aspx?id=10148<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>intelli-CTi Integration with Avaya IP Office Telephone SystemsSupported Telephone Systems/Protocolsintelli-CTi supports all Avaya IP Office telephone systems.intelli-CTi integration with Avaya IP Office telephone systems is supported by the following protocol:- Microsoft TAPI, via the IP Office TAPI Service Provider (TSP).Support for Citrix/Terminal ServicesAt the time of writing, intelli-CTi integration with Avaya IP Office is supported in a Citrix/Terminal Services environment. This co</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;Wed, 20 Jun 2007 10:37:00 GMTKnowledgeBase AdminHow to back up a SalesLogix databasehttp://knowledge.qgate.co.uk/article.aspx?id=10112<B>Abstract:</B> <BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px"><P class=BulletNumbers dir=ltr style="MARGIN: 6pt 0cm 6pt 17.75pt; TEXT-INDENT: -18pt; mso-list: l0 level1 lfo4; tab-stops: list 18.0pt"><FONT color=#111111><FONT face=Arial><SPAN style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: EN-GB"><SPAN style="mso-list: Ignore">1)<SPAN style="FONT: 7pt 'Times New Roman'"><FONT size=2> </FONT></SPAN></SPAN></SPAN><SPAN style="mso-fareast-language: EN-GB">Go to Start-Programs-Microsoft SQL Server and launch “Enterprise Manager”</SPAN></FONT></FONT></P><P class=BulletNumbers dir=ltr style="MARGIN: 6pt 0cm 6pt 17.75pt; TEXT-INDENT: -18pt; mso-list: l0 level1 lfo4; tab-stops: list 18.0pt"><FONT color=#111111><FONT face=Arial><SPAN style="mso-fareast-font-family: Arial; mso-bidi-font-family: Arial; mso-fareast-language: EN-GB"><SPAN style="mso-list: Ignore">2)<SPAN style="FONT: 7pt 'Times New Roman'"><FONT size=2> </FONT></SPAN></SPAN></SPAN><SPAN style="mso-fareast-language: EN-GB">Expand the branches down to the “Databases” section of your database server.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></FONT></FONT></P><P class=SectionText style="MARGIN: 6pt 0cm"><SPAN style="mso-fareast-language: EN-GB"><o:p><FONT size=3></FONT></o:p></SPAN> </P><P class=SectionText dir=ltr style="MARGIN: 6pt 0cm" align=left><SPAN style="mso-fareast-language: EN-GB"><o:p><IMG hspace=0 src="http://knowledge.qgate.co.uk/Attachments/b97aae75-9e29-4e3b-bec4-4839.jpg" border=0></P><P class=SectionText style="MARGIN: 6pt 0cm"></o:p></SPAN> </P><P class=SectionText style="MARGIN: 6pt 0cm"><SPAN style="mso-fareast-language: EN-GB"><o:p><FONT size=3></FONT></o:p></SPAN> </P><P class=BulletNumbers style="MARGIN: 6pt 0cm 6pt 17.75pt; TEXT-INDENT: -18pt; mso-list: l0 level1 lfo4; tab-stops: list 18.0pt"><FONT color=#111111><FONT face=Arial>Tue, 19 Jun 2007 17:16:00 GMTKnowledgeBase AdminSetting up Scheduled Tasks for Synchronisationhttp://knowledge.qgate.co.uk/article.aspx?id=10103<B>Abstract:</B> <FONT face=Arial size=3><BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px"><P class=SectionText style="MARGIN: 6pt 0cm"> </P><P class=SectionText style="MARGIN: 6pt 0cm"><FONT color=#111111 size=2>To automate the SalesLogix Sync Server via a scheduled task you would set up the following in the command line that you run:</FONT></P><P class=SectionText style="MARGIN: 6pt 0cm"><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 'Courier New'">"C:\Program Files\SalesLogix\SyncServer.exe" /B"CONNECTIONAME" /C /E<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></P><P class=SectionText style="MARGIN: 6pt 0cm"><FONT color=#111111 size=2>To automate the SalesLogix Sync Client via a scheduled task you would set up the following in the command line that you run:</FONT></P><P class=SectionText style="MARGIN: 6pt 0cm"><SPAN style="FONT-SIZE: 9pt; FONT-FAMILY: 'Courier New'">"C:\Program Files\SalesLogix\SyncClient.exe" /B"CONNECTIONNAME" /C /S /R /A /X<o:p></o:p></SPAN></P><P class=SectionText style="MARGIN: 6pt 0cm"><FONT color=#111111 size=2>In both cases, “CONNECTIONNAME” is the name of your SalesLogix connection.<SPAN style="mso-spacerun: yes"> </SPAN>If your SalesLogix components are not located on the C drive then you will have to update the path to SyncServer.exe or SyncClient.exe accordingly.</FONT></P></BLOCKQUOTE><P class=SectionText style="MARGIN: 6pt 0cm 6pt 99.25pt"> </P><P class=SectionText style="MARGIN: 6pt 0cm 6pt 99.25pt"><SPAN style="mso-fareast-language: EN-GB"></P><P class=MsoNormal style="MARGIN: 0cm 0cm 6pt; TEXT-ALIGN: center; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" align=center><SPAN style="FONT-SIZE: 8pt; COLOR: black; mso-bidi-font-family: Arial; mso-fareast-language: EN-GB"><A href="http://knowledge.qgate.co.uk/article.aspx?id=10088"><FONT color=#3333dd>Terms &amp; Conditions</FONT></A> of the QGate KnowledgeBase</SPAN></P><P class=MsoNormal style="MARGIN: 0cm 0cm 6pt; TTue, 19 Jun 2007 17:15:00 GMTKnowledgeBase AdminTrigger Tipshttp://knowledge.qgate.co.uk/article.aspx?id=10060<B>Abstract:</B> <FONT face=Arial color=black size=3><FONT size=2>For anybody involved in upgrading SLX databases you may find the following SQL of use when working with databases that use triggers. </FONT><P><FONT size=2>To view all the triggers on a database:</FONT> </FONT><P><FONT face="Courier New" color=black size=3>SELECT object_name(parent_obj) as TableName, NAME as TriggerName FROM sysobjects WHERE Type = 'TR' ORDER By TableName </FONT><P><FONT face=Arial color=black size=3><FONT size=2>To disable all triggers:</FONT> </FONT><P><FONT face="Courier New" color=black size=3>sp_msforeachtable "ALTER TABLE ? DISABLE TRIGGER all" </FONT><P><FONT face=Arial color=black size=3><FONT size=2>To enable all triggers:</FONT> </FONT><P><FONT face="Courier New" color=black size=3>sp_msforeachtable "ALTER TABLE ? ENABLE TRIGGER all" </FONT><P><FONT face=Arial color=black size=3><FONT size=2><STRONG>Note</STRONG>. ? = Name of table</FONT> </FONT></P><P class=MsoNormal style="MARGIN: 0cm 0cm 6pt 18pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN style="FONT-SIZE: 12pt; COLOR: black; mso-bidi-font-family: Arial; mso-fareast-language: EN-GB"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p><FONT face=Arial> </FONT></o:p></SPAN></P><P class=MsoNormal style="MARGIN: 0cm 0cm 6pt; TEXT-ALIGN: center; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" align=center><SPAN style="FONT-SIZE: 8pt; COLOR: black; mso-bidi-font-family: Arial; mso-fareast-language: EN-GB"><A href="http://knowledge.qgate.co.uk/article.aspx?id=10088"><FONT face=Arial color=#3333dd>Terms &amp; Conditions</FONT></A><FONT face=Arial> of the QGate KnowledgeBase</FONT></SPAN></P><SPAN style="FONT-SIZE: 8pt; COLOR: black; mso-bidi-font-family: Arial; mso-fareast-language: EN-GB"><P class=MsoNormal style="MARGIN: 0cm 0cm 6pt; TEXT-ALIGN: center; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" align=center><SPAN style="FONT-SIZE: 8pt; COLOR: black; msoTue, 19 Jun 2007 17:15:00 GMTKnowledgeBase Adminintelli-CTi System Requirementshttp://knowledge.qgate.co.uk/article.aspx?id=10061<B>Abstract:</B> <FONT face=Arial color=#9a98b6 size=5>intelli-CTi System Requirements </FONT><P><FONT face=Arial color=black size=3>This document provides an outline of the minimum system requirements for installing and running QGate Software’s intelli CTi. </FONT><P><FONT face=Arial color=#919191 size=4>intelli CTi Client Workstation Requirements </FONT><P><FONT face=Arial color=black size=3>Each intelli CTi client workstation requires the following minimum specification: </FONT><P><FONT face=Arial color=#919191 size=4>Workstation Hardware </FONT><P><FONT face=Arial color=black size=3><UL><LI>Pentium based PC (750Mhz or higher) <LI>64Mb of memory (128Mb+ recommended) <LI>15Mb of free disk space <LI>16bit graphics capabilities </LI></UL></FONT><P><FONT face=Arial color=#919191 size=4>Supported Operating Systems </FONT><P><FONT face=Arial color=black size=3><UL><LI>Windows 98 (SE) <LI>Windows NT (with service packs) <LI>Windows 2000 <LI>Windows XP Professional </LI></UL></FONT><P><FONT face=Arial color=#919191 size=4>Telephony Software Support </FONT><P><FONT face=Arial color=black size=3>Each intelli CTi client workstation requires the following telephony software support to be installed. The choice of software platform will depend upon your telephone system. <P>Your telephone system provider should provide this information. <P>If your telephone system is able to support either platform, QGate highly recommend the use of Microsoft TAPI, as TAPI is inherently integrated into the Windows operating system. </FONT><P><FONT face=Arial color=#919191 size=4>Platform: Microsoft TAPI (Preferred) </FONT><P><FONT face=Arial color=black size=3>If your telephone system uses the Microsoft telephony protocol TAPI to communicate with CTI client workstations, then each client workstation will require the appropriate TAPI supporting drivers installed. These are known as TAPI Service Provider’s (TSP). <P>The TSP should be provided by your telephone systTue, 19 Jun 2007 17:11:00 GMTKnowledgeBase AdminSetting up a Microsoft TAPI Serverhttp://knowledge.qgate.co.uk/article.aspx?id=10110<B>Abstract:</B> <DIV style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0cm; BORDER-TOP: #978fb5 1.5pt solid; PADDING-LEFT: 0cm; PADDING-BOTTOM: 0cm; BORDER-LEFT: medium none; PADDING-TOP: 4pt; BORDER-BOTTOM: medium none; mso-element: para-border-div"><H1 style="MARGIN: 0cm 0cm 24pt"><FONT face=Arial color=#978fb5 size=5>Setting up a Microsoft TAPI Server</FONT></H1></DIV><P class=SectionText style="MARGIN: 6pt 0cm 6pt 99.25pt"><FONT face=Arial>This article provides an outline on how to setup a Microsoft TAPI Server to host remote third-party TAPI Service Providers (TSP’s).</FONT></P><P class=SectionText style="MARGIN: 6pt 0cm 6pt 99.25pt"><FONT face=Arial>A Remote TAPI Service Provider is a telephone device driver provided by your telephone system vendor, which enables Microsoft Windows to control your third-party telephone devices.</FONT></P><P class=SectionText style="MARGIN: 6pt 0cm 6pt 99.25pt"><FONT face=Arial>Windows 2000 Server and Windows 2000 Advanced Server includes a telephony server component for distributed access to shared telephony devices. </FONT></P><P class=SectionText style="MARGIN: 6pt 0cm 6pt 99.25pt"><FONT face=Arial>For example, a LAN-based server may have multiple connections to a local telephone switch or PBX. <SPAN style="mso-spacerun: yes"> </SPAN>Telephony Application Programming Interface (TAPI) operations invoked by a client are forwarded over the network to the server. <SPAN style="mso-spacerun: yes"> </SPAN>The server can then use a third-party call control between itself and the PBX to fulfil the client's call control requests.</FONT></P><P class=SectionText style="MARGIN: 6pt 0cm 6pt 99.25pt"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p><FONT face=Arial> </FONT></o:p></P><P class=SectionText style="MARGIN: 6pt 0cm 6pt 99.25pt"><?xml:namespace prefix = v ns = "urn:schemas-microsoft-com:vml" /><v:shapetype id=_x0000_t75 coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5lTue, 19 Jun 2007 17:10:00 GMTKnowledgeBase AdminParibus System Requirementshttp://knowledge.qgate.co.uk/article.aspx?id=10058<B>Abstract:</B> <FONT face=Arial color=#9a98b6 size=5>Paribus System Requirements </FONT><P><FONT face=Arial color=black size=3>Recommended minimum system requirements for the Paribus application are: </FONT><P><FONT face=Arial color=#919191 size=4>Computer Hardware (Paribus Client Application) </FONT><FONT face=Arial color=black size=3><UL><LI>Pentium based PC <LI>Minimum of 64MB of memory (128MB+ recommended) <LI>10MB of free disk space (product installation only – Paribus Control Database size will vary) <LI>16-bit graphics capabilities </LI></UL><P><FONT face=Arial color=#919191 size=4>Supporting Operating System </FONT><FONT face=Arial color=black size=3><UL><LI>Microsoft Windows 98 <LI>Microsoft Windows NT <LI>Microsoft Windows 2000 <LI>Microsoft Windows XP </LI></UL></FONT><P><FONT face=Arial color=#919191 size=4>Required Supporting Software </FONT><P><FONT face=Arial color=black size=3><UL><LI>Microsoft SQL Server – version 7 or 2000 </LI></UL><BR><B>Note:</B> Paribus also supports Microsoft SQL Server Desktop Edition (MSDE), which is supplied freely on the Paribus product CD. <P>Paribus also requires the following supporting software components, which are supplied on the Paribus product installation CD. <UL><LI>Microsoft Internet Explorer – version 5 or above <LI>Microsoft Data Access Components (MDAC) – version 2.6 or above </LI></UL><P class=MsoNormal style="MARGIN: 0cm 0cm 6pt 18pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN style="FONT-SIZE: 12pt; COLOR: black; mso-bidi-font-family: Arial; mso-fareast-language: EN-GB"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p> </o:p></SPAN></P><P class=MsoNormal style="MARGIN: 0cm 0cm 6pt; TEXT-ALIGN: center; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" align=center><SPAN style="FONT-SIZE: 8pt; COLOR: black; mso-bidi-font-family: Arial; mso-fareast-language: EN-GB"><SPAN style="mso-fareast-language: EN-GB"> </P><Tue, 19 Jun 2007 17:10:00 GMTKnowledgeBase AdminAdding Licenses to a Test/Evaluation SalesLogix Databasehttp://knowledge.qgate.co.uk/article.aspx?id=10130<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>Adding Licenses to a Test/Evaluation SalesLogix DatabaseImportant Notes prior to setting up a test databaseWhen running the procedure below you may not have enough licenses in your live database to replace the ones in the test database. This is only an issue if you get an error similar to the one outlined in No.7 and if every other part of SalesLogix Administrator is greyed out when you logon.Licenses that still have issues will be highlighted in red.If this issue occurs, please contact QGa</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;Tue, 19 Jun 2007 16:58:00 GMTKnowledgeBase AdminChanging a Remote SalesLogix User’s Sync Transfer Profilehttp://knowledge.qgate.co.uk/article.aspx?id=10129<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>Changing a Remote SLX User’s Sync Transfer Profile1) On the Sync Server, stop any automated sync jobs that may run during this process. If you run Sync Server as a Windows Scheduled Task, it is usually best to stop the ‘Task Scheduler’ service. If you run Sync Server as a service, it is usually best to stop the ‘SalesLogix Sync Service’ service2) Stop the Automatic Sync option on the remote user’s machine (if used)3) On the server, run the Sync Server manually and upon completion, on the re</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;Tue, 19 Jun 2007 16:58:00 GMTKnowledgeBase AdminDisabling SalesLogix Advanced Outlook Integration (AOI)http://knowledge.qgate.co.uk/article.aspx?id=10127<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>Disabling SalesLogix Advanced Outlook Integration (AOI) This document highlights some important points to note if you disable Advanced Outlook Integration (AOI) and the things to consider prior to disabling it.•&nbsp;&nbsp;If you schedule a meeting with yourself as the leader and only attendee then it will appear in both your SalesLogix and Outlook calendar - disabling AOI will therefore not affect any activities set in this way•&nbsp;&nbsp;If you schedule a meeting with somebody else as the leader and no other at</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pTue, 19 Jun 2007 16:57:00 GMTKnowledgeBase AdminRe-cutting a Remote SalesLogix User’s Databasehttp://knowledge.qgate.co.uk/article.aspx?id=10125<B>Abstract:</B> <html><head><meta http-equiv=Content-Type content="text/html; charset=windows-1252"><meta name=Generator content="Microsoft Word 11 (filtered)"><title>Re-cutting a Remote SalesLogix User’s DatabaseA re-cut of a remote database for a user is not necessarily a simple task and does involve some ‘cleaning up’ prior to the re-cut. This procedure details what is required in most cases. Prior to following this please ensure that you make a note of the user’s site code (from the Sync tab within the user profile in SalesLogix Administrator)You must also ensure that you stop any automated sync jobs. If you run Sync Server as a Windows Scheduled Tas</title><style><!-- /* Font Definitions */ @font-face&nbsp;&nbsp;{font-family:Wingdings;&nbsp;&nbsp;panose-1:5 0 0 0 0 0 0 0 0 0;}@font-face&nbsp;&nbsp;{font-family:"Arial Rounded MT Bold";} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:6.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;font-size:11.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;}h1&nbsp;&nbsp;{margin-top:0cm;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:24.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-before:always;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;border:none;&nbsp;&nbsp;padding:0cm;&nbsp;&nbsp;font-size:14.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h2&nbsp;&nbsp;{margin-top:18.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:12.0pt;&nbsp;&nbsp;margin-left:0cm;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:13.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:#978FB5;&nbsp;&nbsp;font-weight:bold;}h3&nbsp;&nbsp;{margin-top:12.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:12.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;}h4&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;&nbsp;&nbsp;page-break-after:avoid;&nbsp;&nbsp;font-size:10.0pt;&nbsp;&nbsp;font-family:Arial;&nbsp;&nbsp;color:windowtext;&nbsp;&nbsp;font-weight:bold;&nbsp;&nbsp;font-style:italic;}h5&nbsp;&nbsp;{margin-top:6.0pt;&nbsp;&nbsp;margin-right:0cm;&nbsp;&nbsp;margin-bottom:3.0pt;&nbsp;&nbsp;margin-left:99.25pt;Tue, 19 Jun 2007 16:56:00 GMTKnowledgeBase AdminUninstalling PowerEntry version 5.xhttp://knowledge.qgate.co.uk/article.aspx?id=10107<B>Abstract:</B> <A name="Uninstall PowerEntry Version 5.x"></A><P style="MARGIN-TOP: 12pt; MARGIN-BOTTOM: 12pt" align=left><SPAN style="FONT-SIZE: 14pt; COLOR: #9a98b6; FONT-FAMILY: 'Arial'"><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial'"><FONT color=#000000>The use of QGate KnowledgeBase articles is subject to our Terms and Conditions of use - </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 14pt; COLOR: #978fb5; FONT-FAMILY: 'Arial'"><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial'"><A href="http://knowledge.qgate.co.uk/article.aspx?id=10088">View Terms and Conditions</A>.</SPAN></SPAN></P><P style="MARGIN-TOP: 12pt; MARGIN-BOTTOM: 12pt" align=left><SPAN style="FONT-SIZE: 14pt; COLOR: #978fb5; FONT-FAMILY: 'Arial'"><B>Uninstalling PowerEntry Version 5.0</B></SPAN></P><P style="MARGIN-TOP: 6pt; MARGIN-BOTTOM: 6pt; MARGIN-LEFT: 99pt" align=left><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial'">If you are updating to PowerEntry version 6.x from any previous version you will need to uninstall that previous version of PowerEntry. PowerEntry version 6 has been built in the new SalesLogix Active Script format with revised supporting table structures and therefore is not compatible with previous versions.</SPAN></P><P style="MARGIN-TOP: 18pt; MARGIN-BOTTOM: 12pt" align=left><SPAN style="FONT-SIZE: 14pt; COLOR: #9a98b6; FONT-FAMILY: 'Arial'"><B>Uninstall the PowerEntry Bundle (No Remote Users)</B></SPAN></P><P style="MARGIN-TOP: 6pt; MARGIN-BOTTOM: 6pt; MARGIN-LEFT: 99pt" align=left><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial'"><B>NOTE</B></SPAN><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: 'Arial'"> - Certain instances the Saleslogix uninstall functions for bundles does not work in removing all elements. Manual steps have been included with supporting uninstall (delete) scripts to assist in these cases.</SPAN></P><P style="MARGIN-TOP: 12pt; MARGIN-BOTTOM: 12pt; MARGIN-LEFT: 99pt" align=left><SPAN style="FONT-SIZE: 11pt; COLOR: #ff0000; FONT-FAMILY: 'Arial'"><B><U>Wed, 06 Jun 2007 13:12:00 GMTKnowledgeBase AdminInstalling MSDE from the SalesLogix v7 Installation Mediahttp://knowledge.qgate.co.uk/article.aspx?id=10106<B>Abstract:</B> <P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">The MSDE installation, available on the Sage CRM SalesLogix version 7.0 DVD, installs as a SALESLOGIX instance. If you install MSDE from the Sage CRM SalesLogix version 7.0 DVD, you must set the <SPAN class=SpellE>sa</SPAN> password to <SPAN class=SpellE>SLXMaster</SPAN>. If you install MSDE from another source,</SPAN></FONT><FONT face=Verdana size=1><SPAN style="FONT-SIZE: 7.5pt; FONT-FAMILY: 'Verdana','sans-serif'"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></FONT></P><P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">the <SPAN class=SpellE>sa</SPAN> password is generally blank.</SPAN></FONT><FONT face=Verdana size=1><SPAN style="FONT-SIZE: 7.5pt; FONT-FAMILY: 'Verdana','sans-serif'"><o:p></o:p></SPAN></FONT></P><P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">To set the <SPAN class=SpellE>sa</SPAN> password, do one of the following:</SPAN></FONT><FONT face=Verdana size=1><SPAN style="FONT-SIZE: 7.5pt; FONT-FAMILY: 'Verdana','sans-serif'"><o:p></o:p></SPAN></FONT></P><P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">• Edit the .<SPAN class=SpellE>ini</SPAN> file to include the SAPWD property set to <SPAN class=SpellE>SLXMaster</SPAN>. For example, in the .<SPAN class=SpellE>ini</SPAN> file add SAPWD=<SPAN class=SpellE>SLXMaster</SPAN>.</SPAN></FONT><FONT face=Verdana size=1><SPAN style="FONT-SIZE: 7.5pt; FONT-FAMILY: 'Verdana','sans-serif'"><o:p></o:p></SPAN></FONT></P><P><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">• Specify the SAPWD property on the setup line D:\MSDE\Setup.exe SAPWD=<SPAN class=SpellE>SLXMaster</SPAN>.</SPAN></FONT><FONT face=Verdana size=1><SPAN style="FONT-SIZE: 7.5pt; FONT-FAMILY: 'Verdana','sans-serif'"><o:p></o:p></SPAN></FOWed, 06 Jun 2007 13:11:00 GMTKnowledgeBase AdminPowerEntry System Requirementshttp://knowledge.qgate.co.uk/article.aspx?id=10059<B>Abstract:</B> <FONT face=Arial color=#9a98b6 size=5>PowerEntry System Requirements </FONT><P><FONT face=Arial color=black size=3>Recommended minimum system requirements for the PowerEntry and intelliSearch are: </FONT><P><FONT face=Arial color=#919191 size=4>Supported SalesLogix Versions </FONT><P><FONT face=Arial color=black size=3>The PowerEntry for SalesLogix only supports the following versions of SalesLogix <BR><UL><LI>SalesLogix version 6.2 (Sales Client) or above </LI></UL></FONT><P><FONT face=Arial color=#919191 size=4>Supporting Operating Systems </FONT><BR><FONT face=Arial color=black size=3><UL><LI>Microsoft Windows NT <LI>Microsoft Windows 2000 <LI>Microsoft Windows XP </LI></UL><P class=MsoNormal style="MARGIN: 0cm 0cm 6pt 18pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto"><SPAN style="FONT-SIZE: 12pt; COLOR: black; mso-bidi-font-family: Arial; mso-fareast-language: EN-GB"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p> </o:p></SPAN></P><P class=MsoNormal style="MARGIN: 0cm 0cm 6pt; TEXT-ALIGN: center; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" align=center><SPAN style="FONT-SIZE: 8pt; COLOR: black; mso-bidi-font-family: Arial; mso-fareast-language: EN-GB"><SPAN style="FONT-SIZE: 8pt; COLOR: black; mso-bidi-font-family: Arial; mso-fareast-language: EN-GB"><SPAN style="FONT-SIZE: 8pt; COLOR: black; mso-bidi-font-family: Arial; mso-fareast-language: EN-GB"><SPAN style="mso-fareast-language: EN-GB"> </P><P class=MsoNormal style="MARGIN: 0cm 0cm 6pt; TEXT-ALIGN: center; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto" align=center><SPAN style="FONT-SIZE: 8pt; COLOR: black; mso-bidi-font-family: Arial; mso-fareast-language: EN-GB"><A href="http://knowledge.qgate.co.uk/article.aspx?id=10088"><FONT face=Arial color=#3333dd>Terms &amp; Conditions</FONT></A><FONT face=Arial> of the QGate KnowledgeBase</FONT></SPAN></P><P class=MsoNormal style="MARGIN: 0cm 0cm 6pt; TEXT-ALIGN: cWed, 06 Jun 2007 13:03:00 GMTKnowledgeBase AdminTerms and Conditionshttp://knowledge.qgate.co.uk/article.aspx?id=10088<B>Abstract:</B> <FONT face=Arial color=#9a98b6 size=5>QGate KnowledgeBase - Terms and Conditions </FONT><P><FONT face=Arial color=black size=3>The information articles provided through the QGate KnowledgeBase are intended to offer assistance and information upon QGate Software products and related solutions. <P>Articles are provided with best intent and QGate reviews the content of each article thoroughly. <P>All statements, technical information, and recommendations in such articles or related articles are believed reliable, but the accuracy and completeness thereof are not guaranteed or warranted, and they are not intended to be, nor should they be understood to be, representations or warranties concerning the products or suggestions described. <P>Further, QGate Software reserves the right to make changes to the information described in such articles at any time without notice and without obligation to notify any person of such changes. <P>Any suggested actions should be tested within a controlled manner to ensure they are compatible with your particular environment. <P>Always ensure you have a secure and tested system/database backup prior to implementing significant changes. <P>Each KnowledgeBase article remains the express copyright of QGate Software Limited and/or its related information source. </FONT></P>Wed, 06 Jun 2007 12:02:00 GMTKnowledgeBase Admin