Introduction

The Known Compatibility List below shows those telephony systems that have been tested with intelli-CTi and have been proved to function correctly, either in a test scenario or a real-world customer environment.

In this context, “function correctly” means that the telephony system works with intelli-CTi within the limitations imposed by both the telephony system itself (or the protocol it uses, i.e. TAPI or TSAPI / CSTA) and intelli-CTi. Not all functionality of a given telephony system is supported by intelli-CTi, nor exposed by the telephony protocol used.

The Known Compatibility List will be updated as new telephony systems are tested.

Note: compatibility with a given telephony system always assumes that the latest version of intelli-CTi is being used.

What if my Telephony System is not on the Known Compatibility List?

If your telephony system is not on the Known Compatibility List, please contact QGate Software and we will endeavour to arrange for compatibility testing of intelli-CTi with the telephony system.

The prerequisite for compatibility testing, however, is that your telephony system supports either the TAPI or TSAPI / CSTA protocol. As stated previously, this should be considered to be the starting point for successful compatibility and should not be seen as a guarantee that a given telephony system will function correctly with intelli-CTi.

Known Compatibility List

Vendor	System	Protocol	Integration Requirements	KB Article
Alcatel	Alcatel OmniPCX	TAPI	Alcatel TAPI Service Provider (TSP)
Avaya	Definity 8300	TSAPI / CSTA	QGate TSAPI / CSTA integration with Avaya TSAPI CT Client / Server software.	click here
Avaya	Index	TAPI	Avaya CT Integrator Client / Server.
Avaya	IP Office	TAPI	Avaya IP Office TAPI Service Provider (TSP), both local or via a Windows 2000 TAPI Server.	click here
Avaya	Network Alchemy (Argent Office)	TAPI	Avaya Argent Office TAPI Service Provider (TSP).
Cisco	Call Manager	TAPI	Cisco Call Manager TAPI Service Provider (TSP).	click here
Mitel	Mitel SX2000	TAPI	Mitel TAPI Service Provider (TSP) + Mitel Application Services Unit	click here
Mitel	Mitel 33xx Platforms	TAPI	Mitel TAPI Service Provider (TSP).	click here
Nortel	Nortel BCM	TAPI	Nortel BCM TAPI Service Provider (TSP)	click here
Nortel	Nortel Meridian	TAPI	Nortel Meridian TAPI Server/TSP, via a Windows 2000 TAPI Server.
Panasonic	Panasonic KX-TDA	TAPI	Panasonic KX-TDA TSP, via a Windows 2000 TAPI Server.	click here
Siemens	HiCom/HiPath	TAPI	Connection via CT Connect middleware.
Swyx	SwyxWare	TAPI	Swyx TAPI Service Provider (TSP)	click here
Toshiba	Strata	TAPI	OAISYS Net Phone TSP	click here

 

 

 

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